Terms

Facturenscan — versie oktober 2026

These terms apply to every request, quote and order for Facturenscan. Facturenscan is a service of Ramzy Alioui, sole trader, KvK 75934639, reachable at info@facturenscan.nl. Below that is “I”. You are the customer.

1. Definitions

• Outstanding-items scan: a check of your list of unpaid invoices, before the payment run.
• Paid-invoices scan: a check of your paid invoices over the last 12 months for possible duplicate or overlapping payments.
• Delivery of the file: the moment I have received your complete and readable export, with the fields stated on the site.
• Found: an item I mark and substantiate in the report as a possible duplicate or undue payment.
• Recovered: the amount of a found item that the supplier has actually repaid, credited or offset to you, and for which you have evidence (for example a credit note, bank statement or offset on a later invoice).

2. Who it is for

Facturenscan is intended for companies, organisations and bookkeepers acting in the course of their profession or business. I do not work for consumers.

3. The order

The order is formed when I confirm your request by email. That confirmation states the product, the class and the price. If you cannot supply the file yet, you may cancel the order free of charge until the file is delivered.

4. What I deliver

A report with findings and substantiation, the cleaned or marked Excel and, for paid invoices, a template letter for the supplier. AI helps organise and check. I review the findings myself.

I do not contact your suppliers, unless we agree that separately in writing. You decide yourself whether and how you follow up a finding.

5. No guarantee of result

I do the work carefully and to the best of my ability (obligation of effort). I do not guarantee that duplicate payments will be found, that every duplicate payment will be found, or that a supplier will repay money. A finding is a signal to check, not an established fact. Always check a finding in your own accounts before you take action.

6. Turnaround time

Turnaround times start when the file is delivered, not when you request the scan. Outstanding items: S and M within 1 working day, L within 2 working days, XL by agreement. Paid invoices: within 3–5 working days. Working days are Monday to Friday, except Dutch public holidays.

If I do not deliver within the agreed time, you get the fixed part of the price back, or you do not pay it. That does not apply if the delay is because the export is incomplete or unreadable, or because I have to ask questions about the export. In that case the turnaround time starts again from the moment the export is complete.

7. Prices

All prices are exclusive of VAT.

• Outstanding items: fixed price per class: S € 450, M € 750, L € 1,250, XL custom. The class follows from the number of items in the supplied list. If the list falls in a higher class than requested, I tell you before I start.
• Paid invoices: € 450 fixed, plus 12% of the recovered amount. The percentage is capped at € 5,000 per scan.
• Bookkeepers: € 400 per client for 3 or more outstanding-items scans.
• Free pilot scan: the first 5 outstanding-items scans are free, in return for a short quote that I may use with your name and company name. I ask permission for that separately.

8. The percentage on paid invoices

I charge the percentage only on the amount that has been recovered. On findings you do not follow up, or that the supplier rightly rejects, you pay no percentage.

• You tell me within 30 days which findings have been recovered and for what amount. That applies to everything recovered within 12 months after delivery of the report.
• Amounts recovered another way, for example via your bookkeeper or an offset by the supplier, also count if they concern an item from my report.
• On my request you show evidence, such as a credit note or bank statement. You may redact private and commercially sensitive data, as long as the amount and the supplier remain identifiable.
• After 12 months the percentage lapses on items that have not been recovered by then.

9. Invoice and payment

I invoice the fixed part after delivery of the report. I invoice the percentage once you have reported that an amount has been recovered, or after 12 months for everything recovered in that period. The payment term is 14 days from the invoice date. Late payment attracts statutory commercial interest.

10. What I expect from you

• You supply a complete and accurate export and you are allowed to share those data with me.
• You do not send IBANs or other data I do not need, unless we agree that.
• You check a finding yourself before you contact a supplier or hold back a payment.

11. Liability

My liability is limited to the amount you paid for the scan concerned, with a maximum of € 5,450 per order. I am not liable for indirect loss, such as missed savings, lost profit, a damaged relationship with a supplier, or loss from a payment you held back or made on the basis of a finding.

I am not liable for consequences of errors or missing data in the export you supply. These limits do not apply in case of intent or wilful recklessness on my part. You must notify a claim within 3 months after you discover the loss, otherwise it lapses.

12. Force majeure

If I cannot deliver on time because of illness or another cause beyond my control, I will tell you as soon as possible and we will agree a new date. You may then cancel the order free of charge.

13. Confidentiality and data

I treat your export and the report as confidential. How I handle data is set out in the data processing agreement and the privacy statement. Those form part of these terms. I delete files within 30 days after delivery.

14. The report

You may use the report and the template letter freely for your own administration and share them with your bookkeeper, accountant or the supplier concerned. The method and design of the report remain mine.

15. Complaints

If you are not satisfied with a delivery, email info@facturenscan.nl within 14 days after delivery. I reply within 5 working days and look with you for a solution, for example an extra check at no extra cost.

16. Law and changes

These terms and every order are governed by Dutch law. Disputes go to the competent court in the Netherlands. I may change these terms. For an order already placed, the version that applied at the time of your request remains in force. The customer’s own terms do not apply.

By requesting a scan or sending your export, you agree to these terms.